VoIP Archives - Multi IT & Telephony Solutions

VoIP Support vs Vendor Technical Assistance vs System Administration

Leave a Comment / Telephony, VoIP / By Craig

Businesses should be clear on the differences between VoIP support, vendor technical assistance, and system administration. The word “support” is subject to interpretation. That’s why we’ll illuminate and contrast related activities and service offerings frequently conflated with VoIP support activities. Support and Vendor Technical Assistance are a few degrees apart in scope. VoIP administration is …

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The Tantrums Before Teams: How Microsoft Teams Voice is Changing the Game

Leave a Comment / Microsoft, Office 365, Telephony, VoIP / By Craig

Picture, if you will, a distant time in the past that has almost been forgotten. A time before Covid-19, War or socially distancing. We’re talking about the year 2017 — the year Microsoft released Microsoft Teams, its business communication platform. And for many businesses, what was before Teams? Slack? Skype? Skype for Business? Google Hangouts? Maybe even… …

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Watch Out For Hidden Telecom Fees

Leave a Comment / 3CX, Telephony, VoIP / By Craig

Craig Corfield, COO of Multi IT & Telephony Solutions is a trusted expert in reviewing business telecom expenses with an eye for finding inefficiencies, errors, and opportunities for cost savings. Craig and his team have reviewed thousands of bills over the years and know how to spot the endless array of extra taxes and fees. …

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Watch Out For Hidden Telecom Fees

Leave a Comment / 3CX, Telephony, VoIP / By Craig

Multi IT & Telephony Solutions have been a trusted communications partner for over 30 years. With our many years of service in the telecommunications business we have developed a expert eye in reviewing business telecom expenses with an habbit for finding inefficiencies, errors and opportunities for cost savings. Collectively the Multi IT & Telephony Solutions …

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CRM tips and tricks for beginners

Leave a Comment / CRM, Managed Services, VoIP / By Craig

Customer relationship management (CRM) software is essential for every marketing, sales, and customer service department. It allows you to capture your customers’ information and keep a record of their interactions with your business. If you’re new to the concept of CRM, here are some tips and tricks to help you get the most out of …

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Facebook’s group voice calling

Leave a Comment / Telephony, Video Conferencing, VoIP / By Craig

“What’s your Facebook name?” is not a question you’re often asked when someone needs your contact details. In the first place, Facebook messaging isn’t everyone’s voice call app of choice, especially for group conversations. As of now, Skype rules that arena, especially for business communications. However, once the social media giant has put the finishing …

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Are common calling plans croaking?

Leave a Comment / 3CX, Mobility, Telephony, VoIP / By Craig

Fewer and fewer people are taking phone calls for granted. That is to say, more and more of us have become discerning when it comes to ringing up our friends, family, colleagues, and customers. And the reason for this is simple: we no longer have to rely on traditional phone companies and pricey calling plans. …

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How to get the most out of your VoIP data

Leave a Comment / 3CX, Telephony, VoIP / By Craig

Big data is a phrase that gets thrown around a lot these days, but rarely in conjunction with SMBs. VoIP has often been touted as a way for small businesses to access enterprise-level functionalities, and better access to customer data is one of the many ways to do exactly that. Keep reading for coverage of …

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VoIP security tips for SMBs

Leave a Comment / Telephony, Video Conferencing, VoIP / By Craig

As SMBs continue their steady transition away from traditional telephony services in favor of VoIP, threats of cybercrime and fraud are more common than ever before. Risks to VoIP systems are distinctly unique from those posed to your other networks and understanding how to combat them is critical. Here are 5 VoIP Security tips for …

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VoIP empowering employees to work at home

Leave a Comment / 3CX, Business, Telephony, VoIP / By Craig

As a business owner, it’s important to raise your company’s morale to be more productive. But you can’t just keep throwing office parties everyday of the year. Thanks to advancements in VoIP technologies, you can offer a better way to keep your employee’s spirits high by allowing them to work from home. This allows your …

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